Job Details

A company is looking for an Outreach Team Lead to manage a team of outreach specialists and improve call center productivity.Key ResponsibilitiesLead and develop a team of outreach specialists, managing performance metrics and productivityDrive customer satisfaction and sales opportunities through effective coaching and strategy implementationCollaborate with other departments to ensure quality assurance and operational efficiencyRequired Qualifications1+ years of experience in a call center or outsourced call center agency environmentProficiency in inbound and outbound telemarketingExperience in program management and reportingRemote leadership experienceSales experience