Job Details

Hawaii Best Loans is on the lookout for a skilled Technical Support Specialist to join our dynamic team. As a leader in providing financial solutions in Hawaii, we recognize the importance of technology in delivering seamless services to our clients. The Technical Support Specialist will be responsible for providing outstanding technical assistance and support to both our internal teams and external clients. You will troubleshoot technical issues, assist with software applications, and ensure the reliability of our systems. This role requires a combination of technical proficiency, strong communication skills, and a commitment to providing excellent customer service. If you are passionate about technology and enjoy helping others solve problems, we invite you to bring your expertise to Hawaii Best Loans, where you can make a meaningful impact on our operations and client experience.

Responsibilities

• Provide technical support and assistance through various channels, including phone, email, and chat.
• Troubleshoot hardware and software issues, providing effective resolutions in a timely manner.
• Document support interactions and maintain accurate records of issues and resolutions.
• Assist in the implementation and maintenance of software applications and systems.
• Conduct training sessions for team members and clients on using technology effectively.
• Collaborate with the IT team to identify and resolve recurring technical issues.
• Stay updated with the latest technology trends relevant to the financial services industry.

Requirements

• Associate's degree in information technology, computer science, or a related field; bachelor's degree preferred.
• 2+ years of experience in a technical support role, preferably within the financial services sector.
• Strong understanding of computer systems, software applications, and network configurations.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Excellent verbal and written communication skills.
• Customer-centric mindset with a passion for providing exceptional service.
• Capability to work independently as well as collaboratively within a team.

Benefits

• Private Health Insurance
• Work From Home
• Training & Development
• Performance Bonus